Important Information

Zap Loans Limited

Address:

Zap Loans Limited

Waldorf Way

Denby Dale Road

Wakefield

West Yorkshire

WF2 8DH

Telephone: 01924 667477

Contact : Peter Lefley

Email: plefley@zaploans.co.uk

 The Financial Conduct Authority (FCA) is the independent regulator of financial services. Use this information to decide if our services are right for you.

Zap Loans Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include acting as a credit broker not a lender.

Initial Disclosure Document

Zap Loans Limited

Address: Quebec Street, Wakefield, West Yorkshire, WF2 9SA Telephone: 01924 667477

Zap Loans Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include acting as a credit broker not a lender.

Finance

As an FCA regulated credit broker we can introduce you to a selected group of lenders / brokers (see below) who may be able to help you finance your purchase. This group of lenders / brokers provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.

Marsh Finance & Commercial Limited, Oodle Financial Services Limited, Secure Trust Bank

PLC (trading as V12 Vehicle Finance, Moneyway), Tandem Motor Finance Ltd, CA Auto Finance

UK Ltd,  Admiral Financial Services Ltd, Lendable Ltd, Go Card Credit  & ZOPA Bank Limited

We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. Unless we consider it to be inappropriate given your personal circumstances, for certain vehicles e.g. New, our approach is to introduce you to the lender who are usually able to offer the best available package for you, taking into account interest rates, residual valuations (where applicable) and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to other lenders on our panel. The lender we introduce you to, and available rates, will depend upon a number of factors including the vehicle, your personal circumstances and the likelihood of a lender to accept an application based on information provided. Accordingly, the options we present to you, from our limited panel of lenders, may not reflect the most competitive or impartial terms available in the market. You are not tied to funding via our panel of lenders and have the right to seek alternative options. However, in doing so, this may impact upon any offers provided by our panel of lenders in relation to deposit contributions, servicing or other schemes. We are a commercial entity that expects to make a profit from this transaction. Consequently, lenders typically pay a commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions; some lenders may also provide preferential rates to us for the funding of our vehicle stock and may also provide financial support for our training and marketing. Any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. We do not charge you a fee for our services, consequently we do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

Basis of our Service, finance

You WILL NOT receive advice or recommendation from us for finance products. We may ask some questions to narrow down the selection of products that we provide details on. You will then need to make your own choice about how to proceed.

Your Protection

We always aim to provide a first class service, however if you have any cause for complaint any enquiry can be raised by either email, in writing or by telephoning ITC Compliance Limited, 3 Monarch Court The Brooms, Emersons Green, Bristol, BS16 7FH

complaints@itccompliance.co.uk, 0845 177 22 66 or 0117 4403700. Should you remain dissatisfied you have the right to ask the Financial Ombudsman Service to review your case. You should write to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Telephone 0800 023 4567 or 0300 123 9123. Web address www.financial-ombudsman.org.uk You may be entitled to compensation should we be unable to meet our liabilities as an insurance intermediary under the Financial Services Compensation Scheme (FSCS). Your entitlement to compensation will depend upon the type of business and the circumstances of your claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit or for compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from FSCS. Details of ITC Compliance Limited’s authorisation can be confirmed by contacting the FCA on 0800 111 6768 or by visiting the FCA\’s website http://www.fca.org.uk/register

Under distance marketing rules you have a 14-day period in which to cancel the purchase (cooling off period) of the vehicle. If you are obtaining the vehicle on finance this cooling off period does not apply. Full detail will be provided by the finance company within their precontractual information.

Confidentiality and Data Protection

Your information will only be disclosed/provided to third parties for the purposes of providing, arranging, administering and renewing insurance contract(s) and for the purposes of monitoring and/or enforcing compliance with regulatory rules/codes. A list of these third parties can be found below. For full details of where your information will be sent and the purpose of such data transfer, please ask us.

Finance Partners

Marsh Finance & Commercial Limited, Oodle Financial Services Limited, Secure Trust Bank

PLC (trading as V12 Vehicle Finance, Moneyway), Santander Consumer (UK) Plc & Tandem

Motor Finance Ltd, CA Auto Finance UK Ltd

Your information will be retained for a period of up to twelve years. During this time you have the right to obtain details of the information held and how it has been processed.

If you would like to exercise any of these rights or have any concerns with how we are processing your data then please contact the Data Protection Officer at Zap Loans Limited, 9 The Balk, Walton, Wakefield, WF2 6JZ. If we are unable to resolve your concerns, then you have the right to refer the matter to the Information Commissioner’s Office. Further details about your rights and how to lodge a complaint can be found on the Information Commissioner’s Office website (www.ico.org.uk/for-thepublic/).

As an organisation we are committed to our customers receiving good consumer outcomes under the FCAʼs Consumer Duty.

The Consumer Duty means you should receive communications you can understand, products and services that meet your needs and offer fair value and you get the customer support you need, when you need it.

Should you require any additional support during your purchase please visit our links page which provides details of organisations who can offer additional guidance and support.  If at any time you feel you have not received the information or support you expect from us please contact us at the address or telephone number above.